Why did Cash App Lock My Account? Fixed- 2023

Did Cash App lock your account? I know it’s frustrating when you have money in your account and you are unable to use it just because your account has been blocked by Cash App.

Cash App is a very secure platform, It’s a priority is the safety of its customers. All of your transactions are private, which means none other but you can see those transactions. Cash App will not lock your account without a valid reason.

You might not know the reason, but Cash App will provide you with the reason for taking this action. Cash App locks the account if the account has been compromised.

In this article, I will explain everything that will help you to understand Why did Cash App lock your account. I will tell you the reasons and methods to unlock your Cash App account again.

Let’s dive in…

Why Did Cash App Lock My Account

Cash App keeps a close eye on transactions, and it is done with good intentions. Every day there are millions of transactions happening and Cash App has over 36 million active users.

To ensure the safety of every customer they have set some terms and conditions, if you violate those terms, your account will be suspended.

Here are some of the reasons that will force Cash App to lock your account.

1- Fraudulent Transaction

Cash App ensures the transparency and security of transactions. They do it by verifying all of the users using Cash App. It will require your ID and SSN to verify your account.

Once you are verified and you are involved in a transaction that is deemed as fraudulent or involves money laundering. Cash App will know and they will lock your account.

Any suspicious activity on your Cash App account will result in the suspension of your account.

Cash App also flags the accounts which are involved in fraudulent activities, If you are regularly dealing with a person whose account is flagged by Cash App, chances are your account will also be blocked by Cash App.

2- Account Compromised

Cash App is the main target of scammers and hackers, They are always finding vulnerabilities and loopholes to hack other accounts.

If your account is hacked by a hacker and Cash App suspects suspicious activity on your account, it will lock your Cash App account instantly.

This is done to keep your personal data and money secure. If Cash App doesn’t lock your account you might end up losing your money as well as your personal data that can be used by the hackers for other criminal activities.

3- Wrong PIN 

This is a very common reason for which Cash App blocks many accounts. If you are using the wrong sign-in credentials, again and again, Cash App will suspect that someone else is trying to access your account.

Cash App will consider it a hacking attempt and will suspend your account. This again is for your own safety.

Why did Cash App Lock My Account?

4- Using VPN

You must know that Cash App only operates in the U.S and the U.K. It doesn’t operate in any other country. Most users don’t know this information and end up getting blocked by Cash App.

We like using VPNs on our phones because we like to stay anonymous and don’t wanna be tracked by others. VPN gives you a different temporary location.

If you try to log in to your Cash App account with VPN on, Cash App will think that you are trying to log in to a U.S based account from some other country, A possible hack attempt, and also Cash App doesn’t operate in that country.

So Cash App locks your account. It has a valid reason to do this.

5- Reported for Scam

Your account will also be locked by Cash App if you were reported by someone for fraud or scam repeatedly.

Cash App will do a thorough investigation and if you were found guilty, your account will be locked permanently by Cash App.

It is again a safety measure by Cash App to keep other users safe from scammers.

6- Request to Lock your account

Finally, you can block your own account. Why would you do this? You can do it because your days with Cash App are over and you are moving on.

Or someone has already hacked your account and you are at risk of losing money. In this, you have the right to block your own account. You can request Cash App to suspend your account.

Don’t worry you can unblock your account again.

7- Violation of Terms of Service

Cash App will close your Account if you have violated any of their terms of service. Usually, Cash App doesn’t mention which term of service did you violate. So just be careful about it.

8- Chargeback

If you have received money from someone by accident and they dispute the charges through the bank requesting a chargeback, The bank will then file a chargeback to Cash App and the money will be deducted from your account as well as your account will be blocked most probably. Do you know you can get chargeback on Cash App?

If Cash App closed your account in this case, the chances are it will also be a permanent account suspension.

How to Avoid Cash App Lock account?

Now that you know the reasons that will lead you to have a block Cash App account. It would be easier to take precautions to avoid Cash App locked account.

These are the proactive approaches that you can take and avoid the suspension of your Cash App account.

Solution 1- Avoid all fraudulent transactions from your Cash App account. Frauds and money laundering will have serious consequences on your life other than having a locked Cash App account.

Solution 2- Always deal with the people who are trustworthy and are not involved in scams of any sort. Never transfer funds to unknown people that you found on social media platforms. Don’t accept gifts from unknown people on Cash App.

Make sure that you buy things from well established and reputable merchants online.

Solution 3- Do not use your Cash App with VPN turned on, This will let Cash App lock your account. Always turn off your VPN first and then start using Cash App.

Solution 4- If you tried entering your Cash App PIN and it did work the first time, make sure that you are entering the correct email or username and then re-enter the PIN. If you still can’t log in, it is wise to stop attempting again and again and use the Cash App password recovery option.

Solution 5- Again beware of the scammers, and don’t do business with unknown people without verifying their credibility first. Also don’t accept checks from unknown people.

Solution 6- Read and understand Cash App TOS carefully.

Solution 7- Never accept payment from unknown people, decline the payments as soon as possible. If you have accidentally accepted payment and then received a refund request on Cash App. Return the money before they file a chargeback.

Can I Reopen My Cash App Account?

Cash App policies are strict for scammers, if your account is involved in a fraudulent transaction, it won’t be possible to reopen your account. However, if that’s not the case you can easily reopen your Cash App Account.

You will have to provide all the information associated with that particular account that you want to unlock.

You should have your SSN, Bank Account information, DOB, email, and mailing address. Cash App may ask you extra questions about your account before reopening it. Do you know Why Cash App Needs your SSN?

Why did Cash App Lock My Account?

How to Unlock Cash App Account?

If your account is locked, it is not a big deal, you can easily unlock your account by following these simple steps.

Step 1- Launch Cash App

Step 2- Tap on the “Profile” icon that is located in the top right corner of the Cash App

Step 3- Locate “Support

Step 4- Choose the relevant option and write the details of your problem

Step 5- Cash App will contact you through email

Step 6- Provide the verification information and request them to unlock your account.

Cash App will look into the issue and if your case is strong and you are on the right, your account will be activated again.

What if My Account is Permanently Blocked?

If you have done some serious violation, or someone filed a chargeback against you, your account will be permanently locked. You won’t be able to use it again. You will have to withdraw the funds by connecting some other card to your Cash App.

If your account is permanently blocked by Cash App you can open a new account. You will need a different email account and a phone number for this. Remember that you can not connect the bank card that was previously connected to your old (Blocked) Cash App account.

You will have to use a different bank account. Can you have 2 Cash App accounts?

How to Recover a Blocked Cash App Account?

If you have locked your account for a certain reason and then after a long time you want to reopen your account, you can do it.

All you have to do is open a new account using Cash App and in the process if you use your old email and phone number Cash App is gonna merge your old account to this new account.

Why is Cash App Account Locked?

After reading all the information above, I am sure you will now better understand why the Cash App account is locked.

Cash App strictly monitors all the activity to ensure the security of its customers, if you violate its policies your account will be locked by the Cash App. If Cash App observes any unusual activity on the account, your account will be blocked.


Cash App is evolving its security to keep its customers safe. Blocking or deactivating your account is part of that security.

Your account will be locked by Cash App only for your own and for the protection of other users. If your account is compromised, Cash App will automatically lock that account to protect your money and information.

Your account will also be locked if you enter the wrong login information again and again.

I hope this article contained all the information that you were looking for. Let us all know if your account was ever locked by Cash App and for what reason? Your experiences are valuable to me and to many others reading this article.



Frequently Asked Questions


How long does it take for Cash App to unlock your account?

If your account is locked by Cash App you should contact Support to help you unlock your account. It will take around 24-48 hours for the account to get unlocked after the approval of your request.

Why Cash App won’t Unlock my account?

There could be several reasons for which Cash App won’t unlock your account.

1- If your account was involved in a fraudulent transaction

2- If someone filed a chargeback against you through the bank.

3- If you failed to verify your identity on Cash App.

Can you temporarily lock your Cash App Account?

Unfortunately, there is no way to temporarily lock your cash app account.